Job Description

Recruiting now!  We are recruiting for an experienced Customer Service/ Sales Administrator to work for a well-established group of apparel, hosiery and footwear brands based in Nottingham.

To provide high quality service delivery to a mix of D2C and D2B customers including multi channel trade retailers/online and independents and the public/consumer. This position will also provide high level support to the internal teams including sales and warehousing.

To carry out defined customer service transaction and added value services, and to create/amend/delete all data to quality standards.

Customer Service / Sales Administrator - The Role

• A key member of a busy UK customer service support team, reporting to the Customer Service Manager, and to ensure the smooth running of the department and the customer accounts.
• Input sales orders onto the system, checking for detail, prices & quantities.
• Co-ordinating and monitoring the progress of customer orders.
• Provide excellent customer service, ensuring customers are regularly updated, and orders are delivered right first time, to agreed lead times and expectations.
• Ensure all goods despatched are invoiced correctly.
• Work with the sales team with in-season trading, to control and manage call off and replenishment orders and handle any ad hoc enquiries.
• To carry out additional duties to engage with customers to generate orders/repeat business and develop relationships.

Customer Service / Sales Administrator - The Candidate

• 12-18mths experience within a similar customer service or sales administration support. Preferably with previous knowledge of fashion or apparel.
• Ability to work as a team member, and individually.
• Strong interpersonal communication skills (written and verbal).
• Problem-solving skills and decision-making ability.
• Microsoft Office proficiency ie. EXCEL and experience of database/EDI software.
• Accurate and attentive to detail. Good & efficient time management
• A professional demeanour and good telephone manner
• Results driven. Ability to multi-task, prioritise and work under pressure.
• Be able to follow projects through and work to deadlines.

To apply, please email your CV and contact details to c.turner@peoplemarketing.co.uk quoting our reference: 12261AA or call 0115 922 3335 quoting the job reference number.

• We regret that due to the high amount of interest that we receive for each of our vacancies, if you do not hear from one of our consultants within 5 days then unfortunately you have not been shortlisted for this role.
• Please continue to check our website for any other roles which may be of interest.