Customer Service / Sales Support Administrator

Customer Service / Sales Support Administrator

£ dependent upon experience
REF: 12261AA
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Job Description

Recruiting now!  We are recruiting for an experienced Customer Service/ Sales Administrator to work for a well-established group of apparel, hosiery and footwear brands based in Nottingham.

To provide high quality service delivery to a mix of D2C and D2B customers including multi channel trade retailers/online and independents and the public/consumer. This position will also provide high level support to the internal teams including sales and warehousing.

To carry out defined customer service transaction and added value services, and to create/amend/delete all data to quality standards.

Customer Service / Sales Administrator - The Role

  • A key member of a busy UK customer service support team, reporting to the Customer Service Manager, and to ensure the smooth running of the department and the customer accounts.
  • Input sales orders onto the system, checking for detail, prices & quantities.
  • Co-ordinating and monitoring the progress of customer orders.
  • Provide excellent customer service, ensuring customers are regularly updated, and orders are delivered right first time, to agreed lead times and expectations.
  • Ensure all goods despatched are invoiced correctly.
  • Work with the sales team with in-season trading, to control and manage call off and replenishment orders and handle any ad hoc enquiries.
  • To carry out additional duties to engage with customers to generate orders/repeat business and develop relationships.

Customer Service / Sales Administrator - The Candidate

  • 12-18mths experience within a similar customer service or sales administration support. Preferably with previous knowledge of fashion or apparel.
  • Ability to work as a team member, and individually.
  • Strong interpersonal communication skills (written and verbal).
  • Problem-solving skills and decision-making ability.
  • Microsoft Office proficiency ie. EXCEL and experience of database/EDI software.
  • Accurate and attentive to detail. Good & efficient time management
  • A professional demeanour and good telephone manner
  • Results driven. Ability to multi-task, prioritise and work under pressure.
  • Be able to follow projects through and work to deadlines.

To apply, please email your CV and contact details to quoting our reference: 12261AA or call 0115 922 3335 quoting the job reference number.

  • We regret that due to the high amount of interest that we receive for each of our vacancies, if you do not hear from one of our consultants within 5 days then unfortunately you have not been shortlisted for this role.
  • Please continue to check our website for any other roles which may be of interest.


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