Head of Operations

Head of Operations

REF: 11245 AA

Job Description

This opportunity looks to recruit an experienced Head of Operations, to join a rapidly growing organic and ethical clothing brand, which was included in The Sunday Times ‘One to Watch’ list.  This is a fantastic opportunity to make a difference and contribute to a company with new investment and ambitious plans.

With a background in leading the operations of a growing business you’ll be highly experienced in leading and delivering exceptional performance across customer service, warehousing, logistics and IT. You’ll be adapt at creating systems and processes to improve efficiency and be a strategic thinker to ensure our continued growth in all markets, including internationally.

You’ll be brimming with ideas to continue to improve and implement best practice to ensure the brand is operating at an optimum. You will be able to work at a strategic level to help produce and implement our strategic plans.

Head of Operations

As a key member of the senior leadership team you are the lead for all day to day operational matters for the business ensuring that your teams work seamlessly together whilst providing our customers with an exceptional experience. In addition, you will contribute to the development, implementation, monitoring and review of the business strategic plans whilst ensuring that we adhere to the brand’s vision and values at all times.

Head of Operations - Key Responsibilities

  • Work with the Board of Directors and other Heads to influence and prepare the strategic plan.
  • Translate strategic goals into an operational plan.
  • Take the lead on projects which relate to the operations of the business and generate ideas and implement how we can work more efficiently throughout the business.
  • Provide leadership and direction to and work collaboratively with Customer Service Supervisors to ensure that both consumer and trade customer service is efficient, commercially competitive, and fabulous to deal with internally and externally.
  • Provide leadership and direction to and work collaboratively with Warehouse Manager to ensure that stock is always at least 99% accurate and that delivery service providers are regularly reviewed for competitiveness and efficiency.
  • Devise and implement a plan to ensure we continuously maximise the use of space, hours and people to cope with the business growth and seasonal demands.
  • Ensure that our ever-changing customer needs are met at all times and that our service provision remains competitive.
  • Work with the IT Manager in the development and execution of the IT strategy for the business.
  • Oversee the procurement and management of contracts for the provision of IT infrastructure, systems and licences.
  • Be the lead for Data Protection and freedom of information issues.
  • Manage the operations budgets, forecasting all operations department needs and ensuring that budgets for those needs are adhered to at all times.

Head of Operations – The Person Specification

Proven experience as a Head of Operations or other relevant role with a willingness to handle day to day issues all the way up to the strategic planning.

  • Highly experienced in a growing fast paced business.
  • Experienced in project management to ensure that an assignment is carried out accurately and efficiently.
  • Experience of reviewing the opportunity and threats of warehousing in different international markets so that stock can be sent direct from our suppliers to that market, presenting the opportunity to the board and then implementing if the board approves.
  • Proven experience of working with key accounts from a wholesale, commission, concession and consignment models.
  • Creative and innovative thinker and ‘out of the box’ problem solver.
  • Excellent communicator in the spoken and written word, with accuracy and great attention to detail.
  • Able to lead, manage and motivate a team.
  • Super organised with excellent time management skills and the ability to work to tight deadlines.
  • Computer literacy.

Please apply with your updated CV  to c.turner@peoplemarketing.co.uk

If the e mail address is not displayed in this advert, then please contact People Marketing directly on 0115 922 3335 quoting the job reference number, and we shall supply you with the correct address.

We regret that due to the high amount of interest that we receive for each of our vacancies, if you do not hear from one of our consultants within 5 days then unfortunately you have not been shortlisted for this role.

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