We are seeking a proactive, organised and customer-focused Sales Operations & Customer Service Executive to support the smooth running of customer orders and sales operations. Working closely with internal teams and external customers, you will play a key role in ensuring orders are processed accurately, delivery timelines are met, and a high standard of customer service is maintained.
The ideal candidate will have strong administrative and organisational skills, excellent attention to detail, and experience working with Microsoft Excel and ERP systems.
Key Responsibilities
- Produce orderbooks focusing on customer requirements and business targets.
- Keep your manager informed of any challenges with your customers/orders etc.
- Enter orders into the system where required.
- Manage and input customer data including, pricing, part numbers and VAS.
- Work closely with other teams such as Sales, Logistics, and Operations to resolve customer issues, address any product-related concerns, and ensure the smooth processing of orders from start to finish.
- Analyse order books and inform customers and sales teams of any challenges preventing the orders from shipping.
- Ensure orders are accurate and as the customer requested them by reviewing them prior to the shipping window opening.
- Support the allocation of customer orders and maintain effective communication with the warehouse to ensure timely order processing and shipment preparation.
- Communicate and if necessary, visit key customers on a regular basis to review the shipping season, and prepare for the next one.
- Assist in monitoring key performance metrics such as order fulfilment rates, customer satisfaction, and delays.
- Build and develop strong working relationships with external and internal customers.
- Provide feedback on any recurring issues and help propose solutions to improve the customer experience
- Assist customers with pricing, credits, invoices and terms.
- Attend any training and development courses.
- All other duties and special projects as assigned
Skills & Experience
- A minimum of 1–2 years' experience in an office-based administrative, sales support or customer service role.
- Strong working knowledge of Microsoft Office, particularly Excel.
- Experience using ERP systems; familiarity with STYLEman would be advantageous but is not essential.
- Excellent organisational and time management skills, with the ability to prioritise tasks effectively.
- Strong attention to detail and a commitment to maintaining accurate records and order information.
- Excellent written and verbal communication skills.
- A customer-focused approach, with a genuine passion for delivering excellent service.
- A proactive and solutions-focused mindset, with the confidence to identify and communicate potential issues.
- The ability to build effective working relationships with customers, colleagues and external stakeholders.
- A collaborative approach and the ability to work effectively across multiple teams.
To apply please send your CV to m.stafford@peoplemarketing.co.uk
We regret that due to the high amount of interest that we receive for each of our vacancies, if you do not hear from one of our consultants within 5 days then unfortunately you have not been shortlisted for this role.
Please continue to check our website for any other roles which may be of interest.