I am partnering with a well-known sports and lifestyle brand, who is globally recognised!
The role of Sales Operations & Customer Service Team Leader means you will lead a wider team, and manage all day-to-day order management, allocation, and fulfilment of wholesale orders for Sports Direct and Frasers.
You will partner with these accounts, where you will ensure key dates are met, and relationships are maintained and developed where possible.
Sales Operations & Customer Service Team Leader- The Role:
- Produce orderbooks focusing on customer requirements and business targets
- Ensure your team has the tools and training required to successfully do their job by regularly and reviewing their performance.
- Coach and support the team to enable them to become the best they can be.
- Have an overview of what is going on in your region and feedback any successes and challenges to your manager.
- Keep track of your teams KPIs and support the team in understanding the importance of achieving them.
- Become an “expert” in your customer group
- Keep your manager informed of any challenges with your customers/orders etc.
- Enter orders into the system where required.
- Manage and input customer data including, pricing, part numbers and VAS
- Analyse order book and inform customers and sales teams of any challenges preventing the orders from shipping.
- Work with sales and logistics teams to identify and resolve any order risk or delay
- Ensure orders are accurate and as the customer requested them by reviewing them prior to the shipping window opening.
- Communicate and if necessary, visit key customers on a regular basis to review the shipping season, and prepare for the next one.
- Build and develop strong working relationships with external and internal customers.
- Assist customers with pricing, credits, invoices and terms.
- Investigate initial requests for returned items, negotiate with customer to keep items and correct the situation as needed, complete appropriate RA paperwork in timely manner.
- Provide strong support for all sales reps in terms of orderbook management information, and any associated risks to the orders.
- All other duties and special projects as assigned
Sales Operations & Customer Service Team Leader- The Person:
- Must have Sports Direct/ Frasers group experience
- Excellent leadership and people management skills.
- Enthusiastic positive person who embraces work with a sense of urgency and persistence.
- Ability to work within a team environment, contributing and sharing best practices, resources and ideas
- Very organized with strong attention to detail.
- Ability to understand and effectively utilize technical information
- Demonstrate initiative and positive attitude to enhance relationships and increase productivity of individuals and teams
- Good working knowledge of Microsoft Office, in particular, Excel
To apply please send your CV to m.coote@peoplemarketing.co.uk. Please note that applicants without portfolios will not be considered.
If the e mail address is not displayed in this advert, then please contact People Marketing directly on 0115 922 3335 quoting the job reference number, and we shall supply you with the correct address.
Please note that we cannot accept files in excess of 5MB.
We regret that due to the high amount of interest that we receive for each of our vacancies, if you do not hear from one of our consultants within 5 days then unfortunately you have not been shortlisted for this role.
Please continue to check our website for any other roles which may be of interest.